Berlin City Guide - Business Etiquette

Germans are very businesslike while at work and this shows in their expectations for punctuality, formal manners and attention to detail. It is common to answer the telephone by stating your last name, rather than saying 'hello'. People should be addressed by their titles (such as Herr Doktor) and last name, until they indicate otherwise. Many businesspeople speak English but might prefer to conduct business in German. Likewise, business cards (which are used extensively) and business letters in English are acceptable, although supporting documentation should be translated. It is best for visitors to err on the conservative side of dress, certainly in the first instance.

Standard business hours are typically Monday to Friday 0800 or 0900 to 1600 or 1700, although, contrary to what many visitors expect, these hours can be less, as Germans have some of the shortest working hours in Western Europe. Meetings are usually between 1100 and 1300 or 1500 and 1700, although late afternoon appointments (other than on Friday) are not unusual. Business lunches are common (the person making the offer is expected to pay) but breakfast meetings are rare. So called 'after-work parties' are becoming increasingly popular ways for workers to meet colleagues and friends for drinks.